Over the past few years (we’re talking less than 5), we’ve seen user interfaces across the digital world morph from a static experience into highly dynamic interactive experiences. Web sites like Facebook and MySpace have proven that interactivity and

The internet is a copy machine. At its most foundational level, it copies every action, every character, every thought we make while we ride upon it.

Users now do basic operations with confidence and perform with skill on sites they use often. But when users try new sites, well-known usability problems still cause failures

A search engine on an organization’s website or intranet is often built to support an overly narrow model of user behavior

Before the Internet became a tool for the masses, “content” or “contents” were simply vague terms for printed copy in a book or a magazine, or the food products inside a can of soup. The popular meaning usually referred to something that was being

“Is there such a thing as sustainable experience design?”

Graphic Design at the end of the millenium

briefly outline the 10 steps. Any project that uses personas does not necessarily need to follow all 10 steps as long as the responsible party knows the consequences of skipping a step.

a hillarious talk by Dan Saffer I gave last fall at the Institute of Design’s 2007 Design Research conference is now available as a video!

As good design further penetrates the Web, once highly-regarded conventions fall into disfavor and are replaced by more effective ones. Yet some flawed conventions persist. In fact, they persist on some pretty high-profile websites; to their detriment.