If only a small bit of the typical time, money, and resources used to make and market a product or service were put towards design research—observing, talking to, and maybe even making artifacts with customers and users—the products and services we use would be greatly improved. Dan Saffer explains.

WikiTrust adds to a wiki a check text tab that enables any visitor to check the author, origin, and reliability of wiki text. Thus, visitors can easily spot spam, surreptitious changes, and information tampering.

new video is a must-watch for any avid social media user. It’s hard not to appreciate the humor in the utter honesty and exuberance of guest expert, Gloria, or E-MOM, who talks about how to use the internet to monitor your child’s every move.